Performance AND Compliance
Call Center compliance is critical in today’s environment. Our rigorously trained, U.S.-based Call Center personnel can augment your in-house calling efforts and connect prospective students directly to your Admissions Team. In addition, RolCall makes maintaining accurate and complete records of calls and call performance easy and dependable.
All your call logs, recordings, dispositions and reports are hosted in the cloud-based, responsive, and permission-restricted Ynot system.
Here are just some of the ways you can use RolCall to augment your efforts:
We’ll handle all the training! Our Account Management team will work to understand your goals, culture and the information that needs to be communicated. From that meeting, our team will train the call center team to work as an extension of your internal efforts. Our Supervisors and Quality Specialists are highly trained in monitoring and coaching techniques.